Terms Of Service

Terms of Service

Welcome to RayAid. These Terms of Service ("Terms") govern your access to and use of the RayAid website located at rayaid.co (the "Site") and the purchase and use of our products. By accessing the Site or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or purchase our products.

1. General Conditions

  • You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use this Site or purchase our products.
  • We reserve the right to refuse service to anyone, for any reason, at any time.
  • We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

2. Products & Intended Use

  • RayAid products are general wellness devices intended to support overall health and wellbeing. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
  • Our products are designed for personal, at-home use in accordance with the instructions provided. Any use outside of the recommended guidelines is at your own risk.
  • Product images on the Site are for illustrative purposes. Actual products may vary slightly in appearance.
  • We reserve the right to limit the quantities of any products offered and to discontinue any product at any time.

3. Medical Disclaimer

IMPORTANT — PLEASE READ CAREFULLY:

  • The content on this Site — including text, images, videos, and other material — is provided for informational purposes only and does not constitute medical advice.
  • Red light therapy has been studied for its potential role in supporting general wellness. However, individual results vary, and no specific outcome is guaranteed.
  • Our products are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before beginning any new wellness routine, particularly if you:
    • Are pregnant or nursing
    • Have a diagnosed medical condition
    • Are taking photosensitising medications
    • Have a history of skin cancer or eye conditions
  • Never disregard professional medical advice or delay seeking it because of something you have read on this Site.
  • If you experience any adverse reaction while using our products, discontinue use immediately and consult a healthcare professional.

4. Orders, Pricing & Payment

  • All prices listed on the Site are in SGD and are subject to change without notice.
  • We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or distributors without authorisation.
  • In the event of a pricing error on the Site, we reserve the right to cancel any orders placed at the incorrect price, whether or not the order has been confirmed.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Site.
  • Payment is processed at the time of order through our third-party payment providers. We do not store your full payment card details.

5. Shipping & Delivery

  • Estimated delivery timeframes are provided as a guide only and are not guaranteed. RayAid is not liable for delays caused by shipping carriers, customs processing, or events beyond our reasonable control.
  • Risk of loss and title for products pass to you upon delivery of the products to the shipping carrier.
  • You are responsible for providing an accurate shipping address. We are not responsible for orders delivered to an incorrectly provided address.

6. Returns & Refunds

All returns and refunds are governed by our [Return & Warranty], which forms part of these Terms. Please review it before making a purchase.

7. Warranty

  • RayAid devices are covered by a limited warranty as described in our warranty documentation.
  • Except as expressly provided, all products are provided "as is" without warranty of any kind, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by applicable law.
  • Nothing in these Terms excludes or limits any statutory rights or guarantees you may have under applicable consumer protection laws.

8. Intellectual Property

  • All content on this Site — including logos, product names, text, graphics, images, videos, and designs — is the property of [Brand Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

9. User Conduct

You agree not to use the Site or our products:

  • For any unlawful purpose or in violation of any applicable laws or regulations
  • To transmit any viruses, malware, or other harmful code
  • To infringe upon the intellectual property rights of RayAid or any third party
  • To harvest or collect personal information about other users
  • To interfere with or disrupt the Site or the servers and networks connected to it

10. User-Generated Content & Reviews

  • By submitting reviews, comments, photos, or other content to the Site or our social channels, you grant RayAid a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, and display such content in connection with our business, including marketing.
  • You represent that any content you submit is your own, is accurate, and does not violate the rights of any third party.
  • We reserve the right to remove any content at our discretion.

11. Third-Party Links & Services

The Site may contain links to third-party websites or services that are not owned or controlled by RayAid. We are not responsible for the content, policies, or practices of any third-party websites or services, and you access them at your own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

  • RayAid, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our products.
  • Our total liability for any claim arising out of or relating to these Terms or our products shall not exceed the amount you paid for the product giving rise to the claim.
  • Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.