Return & Warranty

At RayAid, we stand behind every device we sell. Please read our return and refund policy carefully before making a purchase.

Refund Details

  • Approved refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the returned item.
  • Shipping fees are non-refundable. If your original order included free shipping, the cost of outbound shipping will be deducted from your refund.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part.
  • There are no restocking fees.

Return Conditions

To be eligible for a full refund, returned items must meet the following conditions:

  • Returned in original packaging with all accessories, cables, stands, and documentation included.
  • Device must not be damaged, modified, or showing signs of misuse.
  • Items returned in unsellable condition may be refused and returned to the sender at their expense.

Damaged or Defective Items

If your device arrives damaged or develops a defect, please contact us within 10 days of delivery with the following:

  • Your order number and full name
  • A description of the issue
  • Photo and/or video evidence of the damage or defect

We will review your claim and arrange a replacement, repair, or refund at no additional cost to you.

Warranty

All [Brand Name] devices come with a [2-year] limited warranty covering manufacturing defects and hardware malfunctions under normal use conditions.

The warranty does not cover:

  • Damage caused by misuse, accidents, or unauthorised modifications
  • Normal wear and tear
  • Damage caused by use outside of the recommended guidelines

Warranty claims can be submitted to [support@rayaid.co] with proof of purchase and a description of the issue.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please initiate a return for a refund and place a new order separately.

Non-Returnable Items

The following are not eligible for return or refund:

  • Items returned after the [return window, e.g. 14 days] from delivery
  • Items purchased from unauthorised third-party resellers
  • Accessories, replacement parts, and consumables (if applicable)
  • Gift cards